In my seminars for facility managers and building engineers, I sometimes begin with this: “How are HVAC Systems like Facility Managers?” Then I pause, and say, “Nobody knows they’re there – and nobody cares – until there’s a problem!”
True, in a well-run and comfortable building, the employees, tenants and guests should not notice the HVAC system. They have their own work to do. But the minute they are uncomfortable – too hot, too cold, funny smell – the facility manager or the building engineer hears about it. Right?